We have made the claims process even easier by consolidating all the resources that you need on to this one section. Here, you can find 24-hour emergency numbers for your Travel Insurance policy, claim forms and more.

 

Where the Insurer asks for original documents as part of the claims process, we suggest that you make copies for your own retention.

 

If you do wish to make a claim, please contact us at ico-emailSG_Service@InsureDIY.com and we will help you through the claims process.

 

 

All Travel Insurance policies include an emergency 24hr hotline where you can get assistance when overseas.

 

Insurer

24hr Emergency Number

AXA

(65) 6322 2566

Chubb

(65) 6836 2922

Liberty

(65) 6636 1131

MSIG

(65) 6827 2728

NTUC Income

(65) 6788 6616

Sompo

(65) 6532 2522

 

If you would like to make a claim, you should fill in the relevant insurer's claim form and submit the list of documents below.

 

If your claim includes reimbursement for medical expenses, you may be required to submit the completed claim form with the original bills/receipts by post to the insurance company or their customer service centre.

 

Insurer

Claim Form

Send Claim Form and Documents to:

AXA

AXA Travel Ins Claim Form (PDF) 

 

OR

 

AXA Travel Ins Claim Submission Online

 

AXA Insurance Singapore Pte Ltd

Claims Department

8 Shenton Way, #27-01,

AXA Tower, Singapore 068811

 

 

Chubb

Chubb Travel Ins Claim Form

 

OR

 

Chubb Travel Ins Claim Submission Online

 

Chubb Insurance Singapore Limited

Claims Department

138 Market Street, #11-01

CapitaGreen, Singapore 048946

 

TravelClaims.SG@Chubb.com

 

 

Liberty

Liberty Travel Ins Claim Form

Liberty Insurance Pte Ltd

Claims Department

51 Club Street, Liberty House,

Singapre 069428

MSIG

MSIG Travel Ins Claim Form

 

OR

 

MSIG Travel Ins Claim Submission Online

 

MSIG Insurance (Singapore) Pte. Ltd.

4 Shenton Way, #21-01,

SGX Centre 2, Singapore 068807

 

NTUC Income  NTUC Income Travel Ins Claim Form

NTUC Income

75 Bras Basah P.O. Box 0132

Singapore 911802

 

pcc@income.com.sg

 

 

Sompo 

Sompo Travel Ins Claim Form

 

OR

 

Sompo Travel Ins Claim Submission Online

 

Sompo Insurance Singapore Pte. Ltd.

50 Raffles Place, #05-01/06,

Singapore Land Tower,

Singapore 048623 

 

 

Below, we have set out the information needed for different claim types. However, please read through the claims form for your relevant insurer carefully as each insurer may require slightly different documents. 

 

Keep your boarding passes to show proof that you went for the trip.

 

Medical Expenses

  • Please provide a full description of the sickness or injury sustained on the claim form.
  • The original hospital/medical bill(s)/receipt(s) with clearly marked diagnosis and certified by the attending physician.

 

Personal Accident

  • Please provide a full description of the sickness or injury sustained on the claim form.
  • Doctor's report or certification on the extent of injury.
  • In the event of a death claim, please contact us direct for further guidance.

 

Baggage and Personal Effects

  • Please provide a full description of the incident and the list of claim items which you are claiming on the claim form.
  • The loss/damage reports from relevant authorities e.g. airline, hotel or the Police.
  • Photos showing the extent of damage to the property, if applicable.
  • Repair receipts of the damaged property, if applicable.
  • All original receipts and/or warranties relating to the lost/damaged property if they require replacement.

 

Baggage Delay

  • Please provide a full description of the incident on the claim form.
  • Confirmation from the airline that the baggage was delayed abroad for more than 6 hours, with reason(s) stated.
  • Original invoices/receipts for the purchase of essential items.

 

Personal Money & Travel Documents

  • Please provide a full description of the incident on the claim form.
  • The original loss report from the Police.
  • Any supporting documents showing the value of the amount of cash lost e.g. exchange slip etc.

 

Personal Liability

  • Please provide a full description of the incident on the claim form irrespective of whether you have received a claim from the third party or not.
  • Photos showing the scene of the accident, its environment and the extent of the third party property damaged and/or third party bodily injured, if possible.

 

For any third party correspondence(s), summons or writs, all correspondences received in relation to the incident should be forwarded to your insurer immediately unanswered.
N.B. No liability should be admitted or offer or promise of payment made to the third party without the insurance company's approval

 

Travel Delay, Trip Re-routing, Missed Journey & Overbooking

  • Written confirmation from the airline, if the flight is delayed for more than the relevant minimum number of hours for claiming, indicating the total number of hours delayed and reason(s) for such delay.
  • A copy of the itinerary, air ticket and boarding pass

 

Loss of Deposit or Cancellation of Trip & Trip Curtailment

  • Reason(s) for the cancellation or curtailment of the trip together with all relevant supporting documents.
  • Original booking invoices together with original confirmation from the relevant authorities regarding the amount refundable for any prepaid costs or deposits made.

 

Home Care Benefit

  • Relevant incident report from the Police and/or the Fire Services Department.
  • A detailed claim list for the damaged item(s) together with supporting document to substantiate its value(s).

  

Rental Vehicle Excess

  • Incident report from the relevant authority
  • Original vehicle rental agreement with details terms & conditions
  • Original payment receipt for the rental charges
  • Original payment receipt for the excess paid

 

China Hospital Deposit Guarantee Benefit (If applicable)

  • Please provide a full description of the sickness or injury sustained on the claim form
  • The original hospital/medical bill(s)/receipt(s) with clear diagnosis marked and certified by the attending physician